Frequently Asked Questions

If your question is not answered here, feel free to email us at info@ecodensleep.com

General

What is a cervical pillow?

A cervical pillow is an orthotic device used to support the neck by utilizing its concave, deep area to support the head whilst keeping the neck aligned. Thus, this design proves to be of assistance in improving sleep posture, and the quality of sleep. It relieves and supports the tense muscles in your neck and shoulders, which increases blood flow to your head. 


These therapeutic features are especially highly beneficial for those suffering from neck and back pain. It provides proper spine alignment, reducing pressure and hence relieving pain while sleeping.  


In addition to neck and back problems, this pillow can also aid : 

-Tension headaches 

-Whiplash injuries 

-Arthritis 

-Morning hand stiffness and swelling 

-Temporomandibular disorder (TMJ)

-Stiffness 

-Snoring

What makes Ecoden™ different from any other pillows?

The Ecoden™ brand does not only offer physical sleep de-stress, but you can rest assured that we strive towards making your entire sleeping experience flawless, and as perfect as it can be. 


Not only does it offer all that a cervical pillow promises, but as you lay your head on our pillow, you can expect to be fully immersed by the softness of our tencel covers. Additionally, we can assure you a deep and comfortable sleep with full moisture and thermal control as well as air purifying properties with the adoption of bamboo charcoal material to our foams. It is also perfectly wrapped and shipped to your doorstep with fully biodegradable plastic. 


Thus, as you allow our pillow to offer you a painless and refreshing sleep, we also offer peace of mind with an environmentally innovative component to all our products. Our foams are fully CentiPUR certified, which disallows any harmful behaviour to the environment within the manufacturing or usage of the foam. So, for a night of healthier sleep and the world, do join our Ecoden™ family!

What are the dimensions of the Ecoden™ pillows?

We offer two different sizes to our pillows, the Standard Ecoden™ Pillow and Plus Sized Ecoden™ Pillow. 

-Standard Ecoden™ Pillow: 12 x 20” (30 x 50cm)

-Plus Sized Ecoden™ Pillow: 14 x 24” (35 x 60cm)


*The main difference of both the plus-sized and standard sized pillows is the length and breadth. The lofts are the same at 4 inches tall.

What sized pillow should I get?

We usually recommend the plus-sized Ecoden™ Pillow for those who have queen or king-sized beds, or larger body frames.

What material is the Ecoden™ Pillow and Ecoden™ Cover made of?

The pillow is composed of materials that are performance, durability, emission and content tested to ensure the highest satisfaction delivered. On top of that, the pillow is meticulously designed to impart more health beneficial component than the conventional cervical pillow. 


The main material used to make our pillow is our incorporation of bamboo charcoal. This material is not only more environmentally innovative than the conventional foam, it also imparts additional benefits, such as deodorizing properties, stimulating health benefits and many other countless advantages. Click here to learn more about Bamboo Charcoal Memory Foam. 


Additionally, our tencel made pillow covers are employed for that extra soft texture, making that weekends sleep in easier to enjoy. It’s not only easy on the cheeks, but also easy on the environment. Compared to the conventional cotton covers, tencel is 10 times more eco-friendly because of the limited materials used in its manufacturing process. 

Click here to learn more about Tencel. 

How do I wash my Ecoden™ pillow?

Machine wash cold, delicate cycle, mild detergent.

Tumble dry, low heat, dryer balls or clean tennis balls.


Do not wash the memory foam core.

Should I use an additional pillow cover?

It’s not necessary and can actually block our pillow's breathability and cooling properties. 

However, if you want to personalize your pillow with a different pillowcase, it's completely up to you. 

Is Ecoden™ available in stores?

The Ecoden™ Pillow is only available online. 


By basing our company strictly online and cutting out the middle man, we're able to provide you with the best experience for the lowest prices possible. This also allows us to build lifelong relationships with our customers and truly understand your needs. 


While it might seem like a risk purchasing our pillows without being able to feel its texture, we offer a 30-night sleep trial so you can try our products in the comfort of your own home.

Certifications

What is CertiPUR-US certification?

CertiPUR-US® is a certification program administered by a not-for-profit organization. 


CertiPUR-US certified foams are: 

-Made without ozone depleters 

-Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants 

-Made without mercury, lead, and other heavy metals 

-Made without formaldehyde 

-Made without phthalates regulated by the Consumer Product Safety Commission 

-Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million) 


 The memory foam in our Ecoden™ pillows are CertiPUR-US certified.


Click here to learn more.

Warranty

What is the warranty for my Ecoden™ Pillow?

This 3-year warranty covers any material damage to the pillow(s) incurred under correct usage. The pillow should uphold its natural form under the time frame of the warranty. This means that any severe body contours or body impressions imparted upon the pillow are covered under this warranty. This coverage applies only to the original purchaser.


Ecoden™ is not liable for claims that exceed the cost of the product. Ecoden™ is not responsible for any incidental or consequential damage from the use of its products. The warranty does not apply in cases of misuse or abuse of the products.


The 3-year warranty does not apply to pillow covers. In the case where the covers arrive defective, contact us within 30 days of receiving your parcel and we will send out a new one for free.

What is not covered by this warranty?

Any defects upon the cover and the pillow is insured under our return policy. Simply contact us at info@ecodensleep.com within 30 days of purchase and we will arrange a replacement to be shipped out to you as soon as possible.This warranty does not cover any damage incurred through improper use, care or abuse of the product.

How do I get the warranty service?

If you are considering placing a warranty claim, contact us at info@econdensleep.com within the 3 years warranty time, with your order number cited in the email. Attachments of pictures of your pillow are preferable for a speedy process. We will process your claim within 2 business days and get back to you regarding the claim. As soon as your claim is processed, you will expect a brand new Ecoden™ pillow coming your way!

Shipping/Returns

How much does shipping cost, and how long does it take?

We are proud to offer free worldwide shipping on all orders. 


All orders will be dispatched from our warehouse within 2 business day. 


Parcels take between 8-15 days to arrive after dispatch for free express shipping. 


You will be given an option for expedited shipping (3-5 days), which will be calculated at checkout. *For US orders only. 



*We do not ship orders on Sundays

**Shipping timelines and cutoffs are based on shipping estimates provided by DHL, FEDEX, USPS, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays).

What is the 30-day sleep on it trial?

All our pillows have a 30-day sleep on it trial which starts upon receiving the pillow. 

If you do not fall in love with our pillows, you may return them for a full refund. Just email us at info@ecodensleep.com and we'll organise your full refund. 


Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. 


To be eligible for a refund, your item must be in the same condition that you received it. 


Please note that items that are returned dirty, broken, damaged or stained will not be eligible for the refund. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. 


All returned products will not be sent out again. Every one of our customers will receive a brand new pillow.

Refunds (if applicable)

To be eligible for a refund or exchange, you must first email us within 30 days of receiving the products at info@ecodensleep.com. Upon the receipt of the item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Can I cancel or change my order?

If you need to make any amendments or cancellations, please contact us within 24 hours of placing the order.

Orders can not be cancelled after 24 hours has passed.

How do I exchange my pillow?

We only replace items if they are defective or damaged. If you need to exchange an item, email us at info@ecodensleep.com

How do I return Ecoden™ products?

To return your product, you should mail your product to: 

Attn: Mr Rizwan 

0-41 Hamlin Ct. 

Fair Lawn NJ 07410 

United States 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

My package went missing. What should I do?

Ecoden™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Drop us an email at info@ecodensleep.com and will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.